Privacy Policy
Effective date: Feburary 10, 2026
Elevate Home Systems (“we,” “our,” or “us”) provides UniFi-based networking, Wi-Fi, and security camera installation services for residential and small business customers. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website or request services.
Who we are
Website: https://elevatehomesystems.com
Business name: Elevate Home Systems
Contact email: [[email protected]]
Information we collect
We may collect information in the following ways:
- Information you provide: When you submit a form (Contact, Consultation, Feedback), we may collect your name, email, phone number, and the details you share about your project.
- Service and project information: During consultations, installation, or support, we may document equipment models, configurations, placement notes, and network/camera system settings necessary to complete the work.
- Website usage information: Like most websites, we may collect basic usage data such as browser type, device type, pages visited, and approximate location (city/state level). This is used to improve site performance and content.
Network and security camera projects
Because our work involves networking and sometimes security cameras, privacy and access boundaries matter. When we work on a project, we may temporarily access or configure network or camera systems to complete the services you request, including:
- UniFi gateways, switches, and access points
- Wi-Fi network settings (SSID, passwords, segmentation, guest networks)
- UniFi Protect cameras, recording settings, notifications, and privacy zones
- Mobile app setup and account linking (when requested by the client)
What we do not do: We do not monitor your personal internet activity. We do not collect or store camera footage as part of our normal services. Camera footage (if applicable) remains under your control on your own equipment unless you explicitly request a different arrangement in writing.
Credentials: If credentials are provided to us for configuration purposes, they are used only to perform requested work. Clients may change passwords at any time, and we recommend updating passwords after project completion if preferred.
How we use your information
- To respond to inquiries and schedule consultations
- To provide installation, configuration, and support services
- To communicate about your project (appointments, updates, follow-ups)
- To improve our website and service offerings
We do not sell your personal information.
Feedback and testimonials
If you submit feedback through our website, we may use it internally to improve our services. We will not publish testimonials tied to personal contact details. If we want to share your feedback publicly, we will rely on the permission you provide (and may confirm details before posting).
Cookies and embedded content
Our website may use cookies or similar technologies to support site functionality and understand how visitors use the site. You can control cookies through your browser settings.
Pages on this site may include embedded content (for example: videos, maps, or images). Embedded content from other websites behaves as if you visited the other website, and those sites may collect data, use cookies, and track your interaction according to their own privacy policies.
Who we share your data with
We may share information only when necessary to provide services or operate the website, such as:
- Service providers that help run the website (hosting, email delivery, spam prevention)
- Tools used to receive form submissions (for example, WPForms)
- Equipment or software vendors when you request or authorize vendor support
- Legal or regulatory requests when we are required to comply
We do not share your information for advertising purposes.
Data retention
We retain customer inquiry and project-related information only as long as necessary to provide services, maintain business records, and comply with legal obligations. If you request deletion of your information, we will honor it where feasible and where we are not required to retain records for administrative, legal, or security reasons.
Your choices and rights
- You may request access to the information we have about you
- You may request corrections to inaccurate information
- You may request deletion of certain information, where applicable
To make a request, contact us at [[email protected]].
Security
We take reasonable measures to protect the information we receive through our website and during service delivery. However, no method of transmission or storage is 100% secure. If you have concerns about sensitive information, please contact us and we can discuss the safest way to share it.
Changes to this policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.